Delivery Terms Verification

Did you know that over 3% of your small parcel shipments are not delivered by the stated deadlines guaranteed by the shipping companies? You are entitled to a refund for all those shipments.

Up until now, obtaining those refunds was a maze of labor intensive invoice reviews and complicated filing of claims with the shipper.

BCC provides to offer Invoice Auditing, Payment and Recovery Services as an Integrated Solution for small parcel shipping. (FedEx, UPS, DHL).

Through the use of BCC's proprietary auditing technology and claims management systems, BCC's uniqueness goes one step further by providing maximum expense reduction. By combining and analyzing the information contained in three separate databases BCC is able to identify and claim more billing errors and service failure refunds.

BCC's Integrated Invoice Management Program is completed out-sourced and includes your choice of the following components

1. Rate Auditing
The Issue: Each customer has a contracted rate for each level of service they receive from the carrier. This includes ground, air, next day air, air saver and hundredweight shipments as well as negotiated rates for surcharges. Due to the complex billing systems the carriers utilize, they often charge incorrect rates, neglect to apply discounts and misapply zones when billing a customer.

The Solution: Our auditing software analyzes the rate charged for every shipment and compares it to the customer's contracted rate. For each shipment that has been billed incorrectly by the carrier, BCC will apply for a billing adjustment with the carrier. In addition, BCC will provide the customer with a report of all rate errors.

2. Duplicate Shipping Charges
The Issue: Due to the complex billing systems the carriers utilize, they often charge customers more than once for shipping the same parcel.

The Solution: BCC's auditing software analyzes each shipment and ensures a customer is not billed more than once for the same parcel. For each shipment that has been billed multiple times, BCC will apply for a billing adjustment with the carrier. In addition, BCC will provide the customer with a Duplicate Shipping Charge Report.

3. Address Correction Surcharges
The Issue: When a parcel is delivered, the carrier may apply an Address Correction charge to the shipment if the address on the parcel does not exactly match the consignee's address. The carrier often applies these charges incorrectly. Furthermore, if the incorrect address is not updated in the shipping system, future shipments to the same address will be also assessed Address Correction surcharges.

The Solution: BCC's auditing software identifies each Address Correction charge a customer receives from the carrier. Each charge is then audited to verify the shipment was in fact shipped to an incorrect address. Parcels that should not have been accessed this charge are reported back to the carrier for a billing adjustment. In addition to applying for a billing adjustment with the carrier, BCC also provides the customer with a detailed Address Correction Report. This report lists all of the parcels that were shipped to incorrect addresses and lists the corresponding corrected address. Using this report, a customer can update their shipping system and avoid future Address Correction Surcharges.

4. Residential Surcharges
The Issue: When a parcel is classified and shipped as a business-to-business (B2B) shipment, the carrier may assess a Residential Surcharge to the shipment if they believe the consignee's address is a residence and not a business address. The carrier often applies these charges incorrectly. Furthermore, if the shipment classification is not updated in the shipping system from a business-to-business shipment to a residential shipment, future shipments made to the same consignee will also be assessed a Residential Surcharge.

The Solution: BCC's auditing software identifies each Residential Surcharge a customer receives from the carrier. Each charge is then audited to verify the shipment was in fact shipped to a residential address and not a business address. Parcels that should not have been accessed this charge are reported back to the carrier for a billing adjustment. In addition to applying for a billing adjustment with the carrier, BCC provides the customer with a detailed Residential Surcharge Report. This report lists the parcels that were classified as business-to-business when shipped but should have been classified as residential shipments. Using this report, a customer can update their shipping system and avoid future Residential Surcharges.

5. Dimensional Weight Surcharges
The Issue: To account for large parcels that are light in weight, carriers apply a Dimensional Weight Surcharge. This calculation; Length x Width x Height / 194, compensates carriers for shipping large but relatively light parcels. Often, the carriers can misapply these dimensional weight calculations.

The Solution: BCC's auditing software analyzes each shipment and identifies Dimensional Weight Surcharges. The software then compares the surcharge calculation to the customer's maximum cubic shipment size and flags any Dimensional Weight Surcharges that has been misapplied. For each shipment that has been incorrectly assessed a Dimensional Weight Surcharge, BCC will apply for a billing adjustment with the carrier. In addition, BCC will provide the customer with a Dimensional Weight Surcharge Report.

6. Manifested, Not Shipped Charges
The Issue: Customers use an electronic shipping system provided by the carrier or purchased from a third party software provider to create a daily shipping manifest. The carriers use this daily manifest information to invoice a customer when packages are manifested (or entered) into the system. Since the carriers invoice when the package is manifested (not when it is delivered) a customer may enter a package into the system, not ship or void the package, and the customer will be erroneously billed for the shipment.

The Solution: BCC's auditing software compares a customer's shipping information with detailed tracking information available on the Web to identify your Manifested Not Shipped packages. For each shipment that has been manifested and not shipped by the carrier, BCC will apply for a billing adjustment with the carrier.

7. Guaranteed Service Refunds (GSRs)
The Issue: Carriers guarantee delivery of certain packages within a specified time frame. When the carriers fail to deliver packages according to this contractual time-definite commitment, shippers are due refunds or credits.

The Solution: BCC's advanced tracking and claims management software identifies all parcels that are delivered late and are eligible for refunds. BCC not only tacks your late parcels, and filters out those that are not eligible for refunds, we also ensure your claim is processed with the carrier.

8. Lost Package Refunds
The Issue: When packages are lost, a shipper's immediate concern is replacing their customer's order. Often the process of filing a claim with the carrier is overlooked or avoided because it is cumbersome and time consuming. Our statistics show that business-to-business shippers are made aware of lost packages less than 25% of the time. Think of the refunds you are missing out on. More importantly, think of the customers you are disappointing.

The Solution: BCC provides a turnkey solution for identifying and claiming Lost Parcels. Once BCC identifies parcels as being lost BCC then takes on the onerous task of filing these refunds with each carrier on your behalf. BCC takes care of all steps in the process.

Additional Expense Reductions of The Service
In addition to the hard dollar refunds companies receive by using BCC as its Integrated Invoice Manager, there are a number of expense reductions that will help our customers reduce processing expenses and gain better insight into its logistics programs.

BCC's Integrated Invoice Management Process

The Process
BCC works closely with customers during the implementation stage to identify and define carrier payment terms, reporting requirements, and unique shipping situations. Our standard process for auditing and payment is outlined below. BCC will provide additional details for each step of the process in the Interim Findings Report.

Service Requirements

BCC's proposal is based on the following requirements:
BCC works closely with customers during the implementation stage to identify and define carrier payment terms, reporting requirements, and unique shipping situations. Our standard process for auditing and payment is outlined below. BCC will provide additional details for each step of the process in the Interim Findings Report.